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We'll need some basic details about your business, a contact and details of your bank account.
This allows us to collect their credit card details and store them on file. We'll then use these details to charge the recurring fees. We are fully PCI compliant.
We will send each parent an email the day before payment and another one after payment has been attempted. If payment fails, we can automatically re-try up to 5 times.
We need the name of the person who will pay the fee and their email address at a minimum. You can also add details of the child.
You can either create a pre-defined schedule (such as every week) and simply add a parent to that schedule or you can create ad-hoc payments if the child is not a regular attendee.
From successful charge it usually takes just 2 business days to be deposited into your bank account. We will email you each time we send you money.
There are no monthly fees or setup fees involved. We charge a small fee per transaction processed which we deduct from the amount we pay into your bank account. This means you do not have to worry about making payment for services.
No. We do not handle the day to day running of a childcare business. Instead, we focus on processing your payments in a timely manner and for the most affordable price. You can use our service in conjunction with management software. Talk to us about integrating and syncing your data.
Each account will need to be created in the portal. If you have many existing parent accounts we can programatically import them into Pinch to save time. A small fee may be payable for this work.
If a payment is missed, you can create an instant payment that will be debited from the account immediately assuming a pre-approval is in place. For failed payments, we can automatically re-attempt up to 5 times and will spread those attempts over a few weeks if necessary in case the account in question is temporarily low on funds.
If you already use software to manage your business, we can develop a utility that will sync data across to make it easier to process payments. Just contact us to discuss your requirements.
Simple and affordable pricing per transaction. No monthly fees, no Direct Debit setup fees and no support fees.
All prices are in Australian dollars and include all appropriate taxes. Prices are applicable for Australian businesses only, please contact us for pricing in all other countries. For full pricing information, see Pricing Information.