---
title: How Pinch Streamlined Payment Management for AutoFlip
description: By integrating Pinch's API, AutoFlip successfully streamlined their payment process. The trial phase showed higher payment rates for success fees and improved deal retention rates. The custom pre-auth payment page reduced manual work and reassured customers, leading to a full-scale rollout of the solution.
image: https://getpinch.com.au/hubfs/Main-About-us-1.png
---

![images-1-1](https://getpinch.com.au/hs-fs/hubfs/images-1-1.png?width=225&height=51&name=images-1-1.png)

# How Pinch Streamlined Payment Management for AutoFlip

![Main-About-us](https://getpinch.com.au/hs-fs/hubfs/Main-About-us.png?width=1200&height=630&name=Main-About-us.png)

Industry

Technology

Challenge

AutoFlip faced challenges in managing pre-authorised payments for their success and cancellation fees. The traditional invoicing process led to difficulties in securing payments, especially for cancellation fees, and created additional manual work for their accounts team.

Results

By integrating Pinch's API, AutoFlip successfully streamlined their payment process. The trial phase showed higher payment rates for success fees and improved deal retention rates. The custom pre-auth payment page reduced manual work and reassured customers, leading to a full-scale rollout of the solution.

Key Product

Pre-Approval, Automatic Reconciliation, Xero Integration, Software API

[ www.autoflip.com.au/ ](https://www.autoflip.com.au/)

More

Payments

More

Engagement

Better

Deal Retention

Less

Admin

## Pre-authorised payments have been great for us, Pinch has been great. All the stats are looking good for us.

Tina

Business Representative, AutoFlip

## Earlier engagement keeps people engaged and it's working well.

Andrew

Technical Representative, AutoFlip

![Official-Signing-Event_Novelty-Key_Patrick_Ken_Uda_Masa_d178b2](https://getpinch.com.au/hs-fs/hubfs/Official-Signing-Event_Novelty-Key_Patrick_Ken_Uda_Masa_d178b2.png?width=554&height=369&name=Official-Signing-Event_Novelty-Key_Patrick_Ken_Uda_Masa_d178b2.png)

## About your Customer

 AutoFlip is an innovative automotive marketplace that specialises in the buying and selling of vehicles. Their platform connects sellers with potential buyers, ensuring a seamless transaction process.

## The Challenge

AutoFlip, an innovative automotive marketplace, faced significant challenges in managing pre-authorised payments for their success and cancellation fees. The traditional invoicing process led to difficulties in securing payments, particularly for cancellation fees, and created additional manual work for their accounts team. This inefficiency not only impacted their payment rates but also strained their resources.

## The Solution

AutoFlip needed a robust solution to streamline their payment process. They discovered Pinch, a payment platform that offers features like pre-authorised payments and API integration. After considering their options, AutoFlip decided to integrate Pinch's API into their platform. Tina, a Business Representative at AutoFlip, noted, 'Pre-authorised payments have been great for us, Pinch has been great. All the stats were looking good for us.' By implementing Pinch, AutoFlip could automate their payment process, reduce manual work, and ensure payment security. Andrew, a Technical Representative at AutoFlip, added, 'Earlier engagement keeps people engaged and it's working well.'

## The Results

The integration of Pinch's API yielded significant improvements for AutoFlip. They experienced a significant increase in payment rates for success fees and a higher deal retention rate. The custom pre-auth payment page reassured customers and reduced manual work for the accounts team. Metrics showed improved engagement rates and a decrease in manual work, leading to a more efficient and streamlined payment process. The successful trial phase led to a full-scale rollout of the solution, marking a pivotal improvement in AutoFlip's payment management.

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