How Kady Creative Streamlined Client Onboarding and Improved Cash Flow with Pinch

kady-o-connell-founder-director-of-kady-creative

Industry

Digital Marketing Agency

Challenge

Kady Creative was spending hours manually sending invoices and chasing overdue payments, which was impacting both productivity and cash flow. On top of this, high credit card fees and a clunky onboarding experience didn’t reflect the premium service they deliver to clients.

Results

With Pinch automating payments and reminders, Kady Creative marketing agency dramatically improved cash flow and eliminated time spent on follow-ups. By introducing flexible payment plans and on-charging fees, the studio reduced costs, increased efficiency, and created a seamless client onboarding experience.

Key Product

Pinch Payments

kadycreative.com.au/

10+

Hours Saved Monthly

100%

Automated Reminders

85%

Reduction in Late Payments

Flexible Payment Options Introduced

It’s set and forget in the sense that once you onboard a client, that's it. You don't have to worry about sending an invoice again. Before Pinch, it was always us chasing clients. Now the process is automated… It minimises any room for errors and minimises time spent chasing up and seeing where things are at.

Kady O Connell

Kady Creative

About Kady Creative Agency

Kady Creative is a growth-focused marketing and creative agency helping ambitious businesses become iconic brands. Specialising in branding, website design and digital marketing, the team combines strategic creative with high-performing campaigns across Google, Meta, TikTok and YouTube. From lead generation to organic content strategy, Kady Creative partners with real estate, lifestyle and online businesses to scale and thrive in a competitive digital world.

Why Kady Creative Chose Pinch

First impressions count.

Kady wanted new clients to have a seamless experience from the moment they signed on with the agency. The studio needed an intuitive payment system that allowed new clients to onboard quickly and easily, while giving existing clients the flexibility to pay invoices and tailor payment plans without friction.

Behind the scenes, however, the team was spending hours manually sending invoices and chasing overdue payments — time that could have been better spent servicing clients and growing the business. Cash flow inconsistencies and rising bank fees were adding further strain.

Kady Creative agency was looking for a simple, streamlined platform that would remove the admin burden and elevate the client experience. Pinch Payments delivered exactly that.

The Challenges

Keeping it simple

Kady Creative wanted a system that allowed clients to get started within seconds — without navigating lengthy terms and conditions or filling out complicated payment forms.

Manual processes and constant follow-ups

Before Pinch, invoices were sent manually and overdue payments were chased one by one. These repetitive admin tasks consumed valuable hours each week.

High bank fees

Their previous provider didn’t allow credit card fees to be on-charged. Absorbing these costs was adding up to more than $1,000 per month — significantly impacting margins.

How Pinch Payments Helped

Pinch provided a fully automated payment solution that removed friction for both the team and their clients.

Automated invoicing and reminders eliminated the need for manual follow-ups. The platform tracks who has paid and who hasn’t, sending automatic reminders when needed. As a result, payments are now settled on time and cash flow has improved dramatically.

Pinch Payments also enabled Kady Creative agency to introduce flexible payment options, including instalments and monthly payment plans for larger projects — offering clients more choice without adding administrative complexity.

The ability to on-charge credit card fees has saved the business thousands of dollars, freeing up funds that can be reinvested into growth.

Most importantly, Pinch Payments helped Kady bring her vision to life: a simple, smooth onboarding experience. The custom dashboard centralises contracts and payments in one intuitive place — no guesswork, no confusion, and minimal room for error.

The Outcome

Kady Creative agency and Pinch Payments are a natural fit.

By simplifying onboarding, automating payments and reducing fees, Pinch Payments has become an integral part of the studio’s operations. With less time spent on admin and more predictable cash flow, Kady Creative now has the time, clarity and resources to focus on what they do best — building iconic brands and helping businesses grow.