Why Digit Partnered with Pinch
Since opening its doors eight years ago, Digit has been focused on helping businesses use technology to reduce friction, scale efficiently and optimise operations through the cloud.
Always seeking better automation tools, Andrew discovered Pinch Payments through industry discussion groups and immediately saw its potential. The platform offered everything Digit needed in a partner: ease of use, seamless Xero integration, adaptability, and an open API that allowed for custom-built solutions.
Unlike other providers that require weeks of back-and-forth across sales and support teams, Pinch answered all of Andrew’s technical questions in a single 20-minute phone call — enabling him to quickly determine what was possible for his clients.
The Challenges
Duplication of effort
Before Pinch Payments, Digit’s clients had to reconcile invoices and payments across multiple platforms. This created unnecessary admin and inefficiencies.
Disjointed onboarding
Clients were sent to separate systems for direct debit setup, disrupting what Digit wanted to be a fluid, cloud-first onboarding experience.
Limited flexibility
Every small business operates differently. Digit needed a solution that could adapt to client processes - not force clients to adapt to rigid software.
How Pinch Helped
Pinch Payments delivered a seamless, deeply integrated payment infrastructure that aligned perfectly with Digit’s tech-forward approach.
Direct Xero Integration
Pinch talks directly to Xero, eliminating the need for manual reconciliation and reducing duplication of effort. Invoices sync automatically and payments are processed without switching platforms.
Seamless Onboarding
By integrating direct debit directly within existing workflows, Digit removed the need to send clients to separate systems. The onboarding process became smooth, cohesive and fully cloud-based.
Open API & Custom Solutions
Using Pinch’s core infrastructure and open API, Andrew and his team built a custom CRM solution tailored to their clients’ needs — improving payment management and delivering greater flexibility.
Automated Variable Billing
Pinch empowered Digit to automate a significant portion of their variable billing process, streamlining accounts receivable and reducing internal admin.
The Outcome
With Pinch Payments, Digit has elevated both its client offering and its internal operations.
Clients now save time reconciling payments, gain access to flexible billing options, and enjoy a seamless digital onboarding experience. At the same time, Digit can deliver more sophisticated, custom-built solutions - particularly for businesses with complex requirements.
Internally, Pinch has transformed how the team works. Direct integration with Xero and automated direct debits have eliminated the need for multiple platforms, reduced friction in accounts receivable, and improved operational efficiency.
As both a customer and a partner, Digit has become one of Pinch’s strongest advocates - championing the platform for bookkeepers, business owners and growing SMEs alike.
