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Terms & Conditions 

1. Promoter

The promoter is Pinch Payments, being the Australian legal entity that operates Pinch Payments (Pinch Payments, Pinch, we, us or Promoter).

Promoter details:

Registered company name: [to be confirmed]

ABN: [to be confirmed]

Australian business address: [to be confirmed]

2. Promotion Period

The Promotion opens at 12:00 pm AEST (Brisbane time) on 10 November 2026 and closes at 12:00 pm AEST (Brisbane time) on 10 December 2026 (Promotion Period).

Entries submitted before the opening time or after the closing time will not be eligible.

Subject to verification, the winner is expected to be announced on 15 December 2026.

3. Who Can Enter

Entry is open to Australian businesses that are active Pinch Payments merchants at the commencement of the Promotion Period and remain active when the winner is determined (Eligible Merchants).

An entry may be submitted through:

  • a social media account controlled by the Eligible Merchant; or
  • a social media account controlled by an individual aged 18 years or over who is authorised by the Eligible Merchant to enter on its behalf.
  • be public;
  • be controlled by the Eligible Merchant or an authorised representative of the Eligible Merchant who is aged 18 years or over;
  • keep the original competition post publicly visible until the winner has been verified and announced;
  • keep the relevant like or reaction count publicly visible or otherwise capable of verification by Pinch Payments; and
  • comply with these Terms & Conditions.

Where an individual submits an entry on behalf of an Eligible Merchant, the prize will be awarded to the Eligible Merchant, not to the individual who submits the entry.

The Instagram or Facebook account used to enter must:

Employees and contractors of the Promoter who are directly involved in administering the Promotion, and their immediate families, are not eligible to enter.

4. How to Enter

To enter, an Eligible Merchant must:

  1. Create an original video of less than 60 seconds.
  2. In the video, talk about at least one of the following:
    1. how Pinch has helped their business;
    2. their favourite Pinch feature and why; or
    3. their business’s biggest “Pinch Me” moment.
  3. Post the video publicly on Instagram, Facebook or both during the Promotion Period.
  4. Tag Pinch Payments in the original post.
  5. Clearly disclose that the post has been created as an entry into a Pinch Payments promotional competition.
  6. Keep the relevant social media profile, original competition post and like or reaction count publicly visible so Pinch Payments can verify the entry.

Entrants are encouraged to follow Pinch Payments and keep an eye on Pinch social channels for Promotion updates. Following Pinch Payments is not a condition of entry.

5. Instagram and Facebook Entries

Entrants may publish the same competition video on Instagram, Facebook or both platforms.

Where the video is posted on both platforms:

  • each post will be assessed separately;
  • Instagram likes and Facebook reactions will not be combined; and
  • only the entrant’s highest-performing eligible individual post will be considered when determining the winner.
  • Instagram likes means the number of visible likes displayed on the original eligible Instagram post; and
  • Facebook reactions means the total aggregate number of visible reactions displayed on the original eligible Facebook post, regardless of reaction type.
  • Instagram: visible likes on the original eligible post will count.
  • Facebook: the total aggregate number of visible reactions on the original eligible post will count, regardless of reaction type.
  • purchase fake likes or reactions;
  • use bots or automated engagement services;
  • use fraudulent, misleading or artificial methods to generate engagement; or
  • otherwise artificially manipulate the number of likes or reactions received by their entry.
  • the business is an Eligible Merchant;
  • any individual submitting an entry on behalf of an Eligible Merchant was aged 18 years or over and authorised to do so;
  • the entry was submitted during the Promotion Period;
  • the submitted video was less than 60 seconds;
  • the video met the applicable content requirements;
  • the original post tagged Pinch Payments;
  • the promotional nature of the post was appropriately disclosed;
  • the relevant profile and competition post remained publicly accessible;
  • the like or reaction count remained visible or otherwise verifiable;
  • engagement was not artificially generated or manipulated; and
  • the entry otherwise complied with these Terms & Conditions.

For example, if an entry receives 250 Instagram likes and 180 Facebook reactions, the entrant’s highest individual result is 250, not 430.

For the purposes of this Promotion:

Entrants may share their original entry to Stories or other channels to promote it. However, only likes or reactions received on the original eligible Instagram or Facebook post will count towards determining the winner.

6. How the Winner Is Determined

The eligible individual post with the highest verified number of likes or reactions at 12:00 pm AEST (Brisbane time) on 4 December 2026 will win the Promotion.

For the purposes of determining the winner:

The winner will be determined based solely on the total number of eligible likes or reactions on an individual post.

Comments, shares, video views, follower numbers, engagement rate and other engagement metrics will not count.

Pinch Payments may record, screenshot or otherwise document visible like and reaction totals at the Promotion closing time for verification purposes.

7. Getting Your Community Involved

Entrants are encouraged to share their competition entry with their customers, team, friends, family and wider community and invite them to support their video.

Entrants may also choose to legitimately boost or promote their competition post using Meta advertising tools. Paid promotion is optional and is not required to enter or win.

Entrants must not:

Pinch Payments reserves the right to investigate and disqualify an entry where it reasonably believes engagement has been artificially generated or manipulated.

8. Prize

The winner will receive one AUD $500 Prezzee gift card.

The prize is awarded to the Eligible Merchant associated with the winning entry.

The prize is not transferable and cannot be exchanged or redeemed for cash through Pinch Payments.

Use of the Prezzee gift card is subject to Prezzee’s applicable terms and conditions.

9. Winner Verification

Before confirming the winner, Pinch Payments may verify that:

If the entry with the highest verified result cannot be verified or is found to be ineligible, Pinch Payments may select the eligible entry with the next-highest verified number of likes or reactions.

10. Tie-Break

If two or more eligible posts have the same highest verified number of likes or reactions at the Promotion closing time, the tied entrants will be invited to participate in a tie-break challenge.

Details of the tie-break challenge, including the requirements and timeframe, will be communicated directly to the affected entrants.

The outcome of the tie-break challenge will determine the winner.

11. Winner Notification and Announcement

The provisional winner will be contacted by Pinch Payments using the social media or merchant contact details reasonably available to Pinch Payments.

The provisional winner must respond within 48 hours of being contacted.

If the provisional winner cannot be contacted after reasonable attempts, does not respond within the required timeframe or is subsequently found to be ineligible, Pinch Payments may select the next eligible entrant in accordance with these Terms & Conditions.

Subject to verification, the winner is expected to be publicly announced on 10 December 2026.

12. Permission to Use Submitted Content

By entering the Promotion, each entrant grants the Promoter a non-exclusive, worldwide, royalty-free, perpetual licence to reproduce, communicate, edit, adapt and publish the entry in connection with the Promotion and Pinch Payments’ marketing and promotional activities, including organic and paid digital advertising.

This permission includes the right for Pinch Payments to obtain and retain a copy of the submitted video and, subject to the licence above, crop, resize, caption, add branding to, repost and otherwise adapt the content for use across Pinch Payments’ owned social media, digital, advertising and marketing channels.

Each entrant confirms that they have all necessary rights and permissions to submit the video and grant Pinch Payments the licence described above.

Where identifiable individuals appear in an entry, the entrant is responsible for obtaining any necessary permission for those individuals to appear in the video and for the video to be used by Pinch Payments in accordance with these Terms & Conditions.

Entrants are also responsible for ensuring they have appropriate rights and permissions for any third-party content included in an entry, including music, images, trademarks, logos and other intellectual property.

13. Content and Advertising Standards

To be eligible, each competition post and submitted video must:

  1. Clearly disclose the promotional or incentivised relationship and indicate that the content has been created as an entry into a Pinch Payments promotional competition.
  2. Not contain any false, misleading or deceptive representations.
  3. Only make factual claims about Pinch Payments that are accurate and capable of substantiation.
  4. Not make claims about Pinch Payments that are adverse to its interests.
  5. Comply with applicable advertising standards, applicable laws and the relevant social media platform’s rules.
  6. Not suggest that Pinch Payments endorses or has authorised statements that Pinch Payments has not endorsed or authorised.

Entries must also not contain material that:

  • is unlawful;
  • is defamatory;
  • is discriminatory, offensive or otherwise inappropriate;
  • infringes another person’s copyright, intellectual property, privacy or other rights; or
  • otherwise breaches these Terms & Conditions.

Pinch Payments may deem an entry ineligible where it reasonably determines that the entry does not comply with these requirements.

14. Technical Issues and Circumstances Outside Pinch Payments’ Control

Pinch Payments is not responsible for entries that cannot be viewed, received or verified due to technical issues outside its reasonable control.

If the Promotion cannot operate as reasonably intended because of a platform outage, technical failure, fraudulent activity or another circumstance outside Pinch Payments’ reasonable control, Pinch Payments may take reasonable steps to protect the integrity and fair operation of the Promotion, subject to applicable law.

This may include changing the verification process or delaying the winner announcement where reasonably necessary.

15. Instagram, Facebook and Meta

This Promotion is administered by Pinch Payments.

The Promotion is not sponsored, endorsed or administered by, or associated with, Instagram, Facebook or Meta.

By participating, entrants acknowledge that Instagram, Facebook and Meta are not responsible for administering the Promotion or providing the prize.

16. Privacy

Pinch Payments may collect and use personal information provided by entrants for the purposes of administering the Promotion, verifying eligibility and entries, contacting the winner, delivering the prize and using submitted content as permitted under these Terms & Conditions.

Personal information will otherwise be handled in accordance with the Pinch Payments Privacy Policy.

17. Acceptance of These Terms & Conditions

By submitting an entry to the Promotion, the entrant confirms that they have read, understood and agreed to these Terms & Conditions and, where the entry is submitted by an individual on behalf of an Eligible Merchant, that the individual is authorised to enter on the Eligible Merchant’s behalf.