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This means Pinch can no longer automatically sync information with your QuickBooks Online account. You can reconnect at any time to restore the integration.

What happens when you disconnect?

When your QuickBooks Online account is disconnected from Pinch:

- Automatic data syncing stops:

Customer, invoice and payment information will no longer sync between Pinch and QuickBooks Online.


- Automatic reconciliation is interrupted:

New payment transactions may not be automatically recorded or reconciled in QuickBooks Online.

- Some payment features may be affected:

Pinch features that depend on your QuickBooks integration may not function as expected until the connection is restored.

How to reconnect QuickBooks Online to Pinch

You can restore your connection by following these steps:

1. Log in to your Pinch account.

Visit https://app.getpinch.com.au.

2. Open Integrations.

Navigate to the Integrations section in your Pinch dashboard.

3. Reconnect QuickBooks Online.

Select Refresh Link to restore your existing integration. If QuickBooks is no longer listed as connected, select the option to connect QuickBooks Online.

4. Authorise the connection.

Sign in to QuickBooks Online and follow the prompts to grant Pinch access.

5. Confirm the connection.

Return to Pinch and check that the integration is active and syncing successfully.

Once your connection is restored, Pinch can resume syncing information with QuickBooks Online.

Need help?

If you're having trouble reconnecting your QuickBooks Online account, our support team is here to help.

Visit our "Help Centre" for troubleshooting guides and additional assistance.

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See Pinch + QuickBooks in Action

This video walks you through the full experience of using Pinch with QuickBooks from setup to getting paid - so you can see exactly how it fits into your payment workflow.